Digitalisation Strategy and Action Plan, Latest Release (v.0.1)

 

Introduction

The guidance provides good practices principles for when creating a Digitalisation Strategy and Action Plan (DSAP). The principles are supported with explanations, recommended techniques for meeting each principle and worked examples applying those techniques, there are all to help the audience better understand the principles themselves.

Once drafting is complete, Ofgem will consult on this guidance with the intention of using it in relation to licence obligations for energy network price controls. To find out more about these, please visit these two following links:

In parallel to developing this guidance, we are also developing guidance on Data Best Practice.

Current status of the guidance

This guidance is currently being developed. Everything included here is draft only and subject to change. This has been published here in the public domain to enable the sharing of information about the guidance with stakeholders early, helping them understand emerging regulatory requirements and allowing Ofgem to learn from stakeholders about how to best continue its development.

Our drafting process has started by focusing on defining the principles for the guidance and on providing the supporting explanations about them. As the guidance matures, we will refine these principles and explanations and we will add techniques and examples for how to comply with the principles. 

How to give your feedback

If you would like to share thoughts on this guidance, please write to: ofgemdataservices@ofgem.gov.uk

Context

 TBC

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Digitalisation Strategy and Action Plan Principles

 

  1. Prioritise providing benefits to stakeholders who pay for the products and services and which are in the public interest.

  2. Ensure products and services identified work towards a defined vision

  3. Validate intentions and plans using stakeholder feedback

  4. Deliver benefits early and prefer iterative improvements to products and services

  5. Make it easy to understand the status of and how to access products and services

  6. Ensure visibility about the nature and status of actions in the Digitalisation Action Plan

  7. Performance is measurable and there is shared understanding of success

  8. Coordinate with the wider ecosystem of products and services

  9. Indicate the associated risks and mitigations for the delivery of products and services

 

1.      Prioritise benefiting benefits to stakeholders who pay for the products and services and which are in the public interest

Explanation

It is critical that the public interest and stakeholder needs are identified and characterised. The benefits to public interest and stakeholders seek needs to be explicit, including the implied needs in order for the benefits to be realised.

The audience of the Digitalisation Strategy and Action Plan must be reasonably able to understand who the stakeholders are thought to be. Including what benefits they seek; what their implied needs are for these benefits to be gained and; how these are influencing the Digitalisation Strategy and Action Plan.

Techniques

To be able to prioritise stakeholders’ needs there must first be an understanding of who the stakeholders are. A Digitalisation Strategy might show an understanding of the types of stakeholder and their individual needs and benefits through the use of user personas. In this instance, it may help to refer to ‘stakeholder personas’ as not all stakeholders will be direct users of your products or services.

This GDS blog or shows how user personas can be used to test accessibility requirements.

These stakeholder personas in aggregate, where each persona explains their key and implied needs can assist in the creation of a prioritised list of products and services that need to be delivered by the digitalisation strategy and action plan.

Examples

This ONS page shows different types of user personas.

This Transport for London PDF provides user personas for users of their services.

Regen’s work on Local Energy Data Innovation provides an example of how to understand users in relation to problem statements

 

2.      Ensure products and services identified work towards a defined vision

Explanation

The scope of each of the products and services is clear to readers as well as how collectively they realise the vision. The vision of the Digitalisation Strategy is wholly realised by the successful delivery of the products and services described in the Digitalisation Strategy and Action Plan.

The Digitalisation Strategy readily allows for the rationale and benefits case for each product and service to be understood and it is demonstrable how these are derived from the needs of stakeholders.

Techniques

Examples

 

3.      Validate intentions and plans using stakeholder feedback

Explanation

A Digitalisation Strategy and Action Plan is an accurate reflection of the needs of stakeholders and in the public interest. Additionally, the DSAP will demonstrate a robust approach to meeting the identified needs.

Validation and assurance are treated as ongoing activities. This includes providing reasonable opportunities for all stakeholders to have their opinions be known and understood. Digitalisation Strategies will set out how they take account of stakeholder needs and be updated in response to the feedback provided.

Techniques

Examples

 

4.      Deliver benefits early and prefer iterative improvements to products and services

Explanation

The Digitalisation Strategy & Action Plan is designed to ensure the product and services being delivered take advantage of opportunities to provide a portion of the benefits stakeholders seek early. Digitalisation Strategy and Action Plans demonstrate clearly how products and services are creating value for the public interest and stakeholder needs.

Techniques

Examples

 

5.      Make it easy to understand the status of and how to access products and services

Explanation

The DSAP clearly identifies the products and services that end-users can benefit from and how they can access them. The DSAP make it easy for end users to understand the products and services that are available to them, as well as those that the company plans to make available.  Where services or products are expected to be developed or improved over time, the DSAP should identify those and, where possible, the different stages of development or improvement.

Techniques

Examples

 

6.      Ensure visibility about the nature and status of actions in the Digitalisation Action Plan

 

Explanation

Key information is provided about each action on the Digitalisation Action Plan. Among the key information is clarity about the current standing of actions, including which are completed, in progress and planned to be delivered in future.

Updates to the collection of actions are transparent between updates to the Digitalisation Action Plan, particularly where the update has changed/created/removed actions. It is easy to understand the progress made on each action in the Digitalisation Action Plan between its updates.

It is made explicitly clear which collection of actions must be completed for each incremental improvement to any given product or services.

The prioritisation of actions is made clear. Where there is greater certainty, such as for actions to be delivered in the nearer term, greater detail is expected to be available. The order of prioritisation is led by evidence about public interest and stakeholders’ needs.

Techniques

Examples

 

 

7.      Performance is measurable and there is shared understanding of success

Explanation

Progress to deliver the Digitalisation Strategy & Action Plan is readily measurable and stakeholders are enabled to have their own informed and factual view of this.

Performance measures are agreed and validated with stakeholders before delivery begins and progress against these measures are made available to stakeholders. Performance measures are included for all specific actions in the Digitalisation Action Plan.

The Digitalisation Strategy & Action Plan include information about measures, performance and the definition of delivery. Updates include progress against measures, and where appropriate indicate how performance is driving changes and improvements to the Digitalisation Strategy & Action Plan.

Techniques

Examples

 

8.      Coordinate with the wider ecosystem of products and services

Explanation

Products and services must be designed in a way that ensures interoperability with the wider marketplace of digital services, both within and out with the energy sector.

A Digitalisation Strategy & Action Plan will demonstrate that opportunities for coordination are identified, accounted for and included. The rationale for the approach to delivering a product or service is made clear, such as direct collaboration, coordination, competitive delivery, etc. The approach to delivery for each product or service is decided based on the public interest and stakeholders needs.

Techniques

Examples

 

9.      Indicate the associated risks and mitigations for the delivery of products and services

Explanation

By providing stakeholders with a clarity of the risks associated with the delivery of products and services Digitalisation Strategies and Action Plans will enable more robust engagement on prioritisation to occur. Stakeholders must easily be able to scrutinise risk and mitigations and this engagement forms a key component of decision making.

Techniques

Examples